Terms of service

Terms Of Service

This website is operated by SGG Agro LLP, trading as Montara. Throughout the site, the terms "we", "us", and "our" refer to Montara. By visiting our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service.

Use of the website:

  • you agree to use this website only for lawful purposes
  • you must not misuse the website, interfere with its security, or attempt unauthorized access to any part of the site
  • all content on this website, including text, design, images, logos, graphics, and product content, is the property of Montara unless otherwise stated and may not be copied or reused without written permission
  • if you create an account or provide information through the website, you agree to provide accurate, current, and complete information

Product information:

  • we make every effort to display product descriptions, ingredients, images, and pricing as accurately as possible
  • because our products are handmade and made with natural ingredients, slight variations in color, texture, shape, or scent may occur and do not count as defects
  • product images are for representation only, and screen-based color differences may occur depending on your device
  • product information on this website is for general information only and is not medical advice
  • customers are responsible for reviewing ingredient lists and using products appropriately, especially if they have allergies, sensitivities, or skin conditions
  • all products are for external use only unless clearly stated otherwise
  • we recommend carrying out a patch test before full use

Orders and payments:

  • all orders are subject to acceptance and availability
  • we reserve the right to refuse, limit, cancel, or modify any order at our discretion, including in cases of pricing errors, suspected fraud, or stock issues
  • prices are listed in Indian Rupees unless otherwise stated
  • all payments must be completed before order processing begins
  • once an order is placed, you may not be able to modify or cancel it if processing has already begun
  • if we cancel an accepted order due to stock, pricing, or operational issues, any amount paid will be refunded to the original payment method

Shipping, returns, and refunds:

  • shipping timelines are estimates and not guarantees
  • title and risk in the product pass to you once the order is handed to the shipping carrier
  • returns and refunds are governed by our Return and Refund Policy and Shipping Policy

Third-party services:

  • this store is hosted on Shopify
  • we may use third-party providers for payments, shipping, analytics, reviews, communications, and related ecommerce operations
  • we are not responsible for the privacy practices or terms of third-party websites or services that are not directly controlled by us

Limitation of liability:

  • to the fullest extent permitted by law, we are not liable for losses arising from misuse of products, allergic reactions, individual skin sensitivities, courier delays, or events beyond our reasonable control
  • to the maximum extent permitted by law, Montara shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website or products
  • our total liability for any claim relating to an order shall not exceed the amount paid by you for that order

Governing law:

  • these Terms of Service are governed by the laws of India
  • any disputes will be subject to the jurisdiction of the courts of Mumbai, Maharashtra

We may update these Terms of Service from time to time. Continued use of the website after any updates means you accept the revised terms.