Refund policy
Return & Refund Policy
At Montara, each product is carefully prepared and packed. As our products are personal care items, we do not accept returns or exchanges on items that have been opened, used, or tampered with.
Eligible Cases for Return or Refund
We only accept requests in the following situations:
- Incorrect product received
- Product arrived damaged or leaked
- Missing item in the order
How to Request
Please email us at care@montara.in within 48 hours of delivery with:
- Order number
- Clear photos of the packaging and product
- Brief description of the issue
Resolution Options
If approved, we will offer one of the following:
- Replacement product
- Store credit
- Refund to the original payment method
Refund Timeline
Approved refunds are processed to the original payment method.
Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider.
Important Information
- No returns or refunds for change-of-mind purchases
- Opened or used products are not eligible
- Shipping charges are non-refundable unless the error is on our side
- Sale, clearance, promotional, or custom items are final sale unless damaged or incorrect
Need Assistance?
For any questions before or after placing your order, contact us at care@montara.in